The National Identification and Registration Authority (NIRA) has rolled out a WhatsApp-based service designed to help Ugandans easily track the status of their National ID applications and find out where to collect their cards. The initiative is part of a broader effort to improve communication and reduce uncertainty among applicants.
NIRA disclosed that although over seven million new National ID cards have been printed, only about 1.5 million have so far been collected. As a result, more than 5.5 million cards remain unclaimed in district offices across the country, taking up space and delaying the system.
The authority explained that many applicants either do not know that their IDs are ready or are unsure of the exact offices where they should be picked from. NIRA is therefore urging all applicants to take advantage of the new tools and visit their respective district offices once their cards are confirmed as ready.
Under the new arrangement, applicants can simply send their application ID to NIRA’s WhatsApp number, 0766 501071, and receive immediate feedback. The response shows whether the National ID is ready and indicates the specific collection point, making the process simpler and faster.
According to NIRA, the introduction of WhatsApp followed widespread public complaints about delays and poor updates. Many applicants said they had waited for years without receiving clear communication, prompting the authority to improve its feedback channels.
The WhatsApp service is expected to reduce congestion at NIRA offices by limiting unnecessary visits from applicants whose cards are not yet ready. It will also save time and transport costs for citizens, especially those traveling long distances.
NIRA stressed that all its offices across Uganda are fully operational and ready to issue National IDs. Printing and dispatching of additional cards is still ongoing, and applicants are encouraged to collect their IDs as soon as they receive confirmation.
For applicants who prefer other options, NIRA reminded the public that its toll-free line, 0800 211 700, remains available for inquiries. The authority hopes the new system will speed up collections and ensure that more Ugandans finally receive their National IDs.
